{"id":9,"date":"2022-11-14T03:05:35","date_gmt":"2022-11-14T00:05:35","guid":{"rendered":"http:\/\/easylife.qa\/?page_id=9"},"modified":"2023-06-21T18:04:45","modified_gmt":"2023-06-21T15:04:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/easylife.qa\/en\/refund_returns\/","title":{"rendered":"Return and replacement policy"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1771721522\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                    <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-936927273\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1 class=\"p3\" dir=\"rtl\" style=\"text-align: center;\"><span class=\"s1\">Return and replacement policy<\/span><\/h1>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-936927273 {\n  width: 60%;\n}\n#text-box-936927273 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1771721522 {\n  padding-top: 180px;\n}\n#banner-1771721522 .overlay {\n  background-color: rgba(0, 0, 0, 0.17);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row align-middle align-center\"  id=\"row-23922416\">\n\n\n\t<div id=\"col-796336345\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n<h2 class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">Return and replacement policy<\/span><\/h2>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">Welcome to the return and replacement policy page<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">Return conditions are divided into three sections<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">1- Return without reason if the customer does not like the product,<\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">To be eligible for a return, The product to be returned must be unused and in the same condition that you received it. It must also be in the original packaging.<\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">The customer can return the product if he does not like it, even if there is no reason for the return, under certain conditions, namely:<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">A- The return request must be submitted within a period not exceeding 48 hours from the time the order was received<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">B- The product must be unused and in the same condition as it was received<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">C- The product must be in its packaging without any damage to the packaging or the product<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">D- 15 riyals will be deducted from the refund amount, which is the service of reaching the customer\u2019s place, returning the amount to him, and taking the returned product<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">If a return request is received within the specified time, the delivery representative will be sent to the customer within a maximum of two days.<\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">2- Return if there is damage or breakage in the product, or if the product is not similar to the description on the product page<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">To be eligible for a return, The product to be returned must be unused and in the same condition that you received it. It must also be in the original packaging<\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">The customer can submit a request to return or replace the product in the event that the product is damaged, or does not match the specifications mentioned on the product display page in the store, and this will be within a maximum period of 48 hours from the time of receiving the product,<\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">In the event that a request is submitted to return a damaged product within the specified period, We will contact the customer<span class=\"Apple-converted-space\">&nbsp; <\/span>Then the delivery representative will be sent to retrieve or replace the product within a maximum period of two days<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">The full amount, including delivery fees, will be refunded if there is no other product that was purchased with the returned product.<\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">3- Return if the product is damaged within the warranty period specified on the product display page in the store (some products are not covered by any warranty)<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p1\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">Customer can request<span class=\"Apple-converted-space\">&nbsp; <\/span>Retrieving the product if it is damaged before the end of the warranty period specified on the product display page on the product display page, provided that the product has been used within the usage guide attached to the product and that the product has not been subjected to misuse (products that are damaged in water will not be accepted in when exposed to water)<span class=\"Apple-converted-space\">&nbsp;<\/span><\/span><\/p>\n<p class=\"p3\" dir=\"rtl\" style=\"text-align: center;\"><span style=\"font-size: 105%; color: #282828;\">You can also always contact us in the event of any problem related to return or exchange, contact us<a href=\"https:\/\/easylife.qa\/ar\/contact-2\/\"><\/a><\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-796336345 > .col-inner {\n  padding: 44px 22px 44px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":0,"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"wp:attachment":[{"href":"https:\/\/easylife.qa\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}